Please read this Privacy Policy carefully to understand how your personal information is handled. By using our website or submitting information to us, you acknowledge the practices described in this policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information
Information you voluntarily provide may include:
- Name
- Email address
- Phone number
- Information submitted through contact, application, inquiry, or coaching forms
- Information you provide when booking a call, requesting services, or communicating with us
Technical Information
We may automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Operating system
Usage Information
We may collect information about how you interact with our website, such as:
- Pages visited
- Time spent on pages
- Links clicked
- Navigation behavior
Transaction Information
If you purchase a program or service, billing and payment information may be collected and processed by secure third-party payment providers. The Rooted Kitchen does not directly store full payment card details.
2. How We Use Your Information
We may use your information to:
- Respond to inquiries and provide requested information
- Schedule consultations, strategy sessions, coaching calls, or other appointments
- Send confirmations, reminders, and service-related communications
- Provide coaching, nutrition education, cooking support, and related services
- Send program updates, resources, or event information
- Provide customer support
- Improve website performance, services, and user experience
- Maintain internal records, analytics, and reporting
- Comply with applicable legal and regulatory requirements
3. SMS Communications and Opt-In Consent
By providing your phone number and affirmatively opting in, you consent to receive SMS messages from The Rooted Kitchen. These messages may include:
- Inquiry follow-ups
- Appointment confirmations and reminders
- Coaching or program-related updates
- Customer support communications
- Optional promotional messages, only when separate marketing consent has been provided
SMS Details
- Message frequency may vary
- Message and data rates may apply
- You may opt out at any time by replying STOP
- For assistance, reply HELP or contact us directly
- Consent to receive SMS messages is not a condition of purchase
4. Mobile Information Sharing Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing with subcontractors or service providers that support our business, such as customer service, scheduling, messaging, website hosting, payment processing, or technical support, is permitted when reasonably necessary to provide services.
All other use-case categories exclude text messaging originator opt-in data and consent. This information will not be shared with third parties.
5. Cookies and Tracking Technologies
We may use cookies and similar technologies to:
- Improve website functionality
- Analyze website traffic and performance
- Remember user preferences
- Understand how visitors interact with our pages
You may disable cookies through your browser settings. Disabling cookies may affect the performance or availability of certain website features.
6. Data Security and Handling
We use reasonable administrative, technical, and physical safeguards to protect personal information. Access to sensitive information is limited to authorized personnel and trusted service providers who need it to perform business-related services.
While we take reasonable steps to protect your information, no online transmission or electronic storage method can be guaranteed to be completely secure.
7. Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal obligations
- Opt out of marketing communications
- Withdraw consent at any time
To exercise these rights, contact us using the information listed below.
8. Third-Party Services
We may use third-party platforms to operate our website, process forms, schedule calls, send emails or SMS messages, process payments, deliver programs, or analyze website activity. These providers may process information according to their own privacy policies.
We encourage you to review the privacy policies of any third-party services you access through our website.
9. Legal Disclosure
We may disclose your information when required by law, court order, subpoena, or other legal process, or when reasonably necessary to protect our rights, property, safety, clients, users, or the public.
10. Children’s Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date. Your continued use of the website after changes are posted indicates your acknowledgment of the updated policy.